POLICIES
Shipping & Returns
Shipping
Free over $79. Otherwise $9 flat-rate within the US.
Every piece is printed and framed within 48 hours of order, then shipped tracked and insured. You receive an email with tracking when it leaves the warehouse.
Most US orders arrive in 5 to 9 business days. International orders take 10 to 14 business days. We ship to the US, Canada, UK, EU, and Australia.
Returns & remakes
Did not love it? We will redo it once for free.
Personalised art is hard to return for resale, so instead of a strict return policy we offer a remake. Tell us what was off, and we will generate a fresh batch and ship a new framed piece at no charge.
If after the remake you still are not happy, we offer a full refund within 30 days of the original purchase. No restocking fee.
Damage in transit
Our shatterproof acrylic glazing means most pieces arrive perfectly. If yours does not, send a photo within 7 days of delivery and we will ship a replacement immediately.
Questions
Email hello@pentimento.art and we will respond within 24 hours.